Refund policy

Return and Refund Policy

Last updated: April 19, 2026

We want you to feel good about your purchase. If something isn't right, we're here to help.

30-Day Return Window

You have 30 days from the date you receive your order to request a return. After 30 days, we are unable to process returns or issue refunds.

Unopened Products

If your product is unopened and in its original packaging, you are eligible for a full refund to your original payment method. Simply contact us to start the return.

Opened or Used Hygiene Products

Because our products include items that come into direct contact with skin (such as toe separators), opened or used items cannot be refunded for hygiene reasons. However, we understand that sometimes a product just isn't the right fit.

If you've opened or used a product and aren't satisfied, we will issue store credit for the full value of your order. You can use this credit on any future purchase at toebuddies.com.

Damaged or Defective Products

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery. We will send a replacement or issue a full refund at no extra cost. Please include a photo of the issue when you reach out so we can resolve it quickly.

How to Start a Return

To request a return, email us at info@toebuddies.com with your order number and the reason for your return. We'll reply with instructions within 24 hours.

Please do not ship items back without contacting us first.

Return Shipping

For returns due to a change of mind, the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.

For returns due to damage, defects, or an error on our part, we will cover the cost of return shipping.

Refund Processing

Once we receive your returned item and confirm it meets the return conditions, we will process your refund or store credit within 5 to 7 business days. Refunds are issued to the original payment method. Please allow additional time for your bank or payment provider to reflect the refund.

Non-Returnable Items

The following cannot be returned: items returned after the 30-day window, products that have been altered or misused, and digital content or routine access codes once redeemed.

Questions?

If you have any questions about returns or refunds, contact us at info@toebuddies.com. We'll do our best to make it right.